A full service pet grooming software

Customer Management

Understanding Your Pet Grooming Customers: The Pet Parents

Understanding Your Pet Grooming Customers: The Pet Parents






Understanding Your Pet Grooming Customers: The Pet Parents Last time we spoke about the need to walk two paths when opening a pet grooming business. One path is caring for your pet clients, a topic we discussed at length last time. The other is caring […]

Understanding your Pet Grooming Customers: The four-legged clients

Understanding your Pet Grooming Customers: The four-legged clients






Understanding your Pet Grooming Customers: The four-legged clients Opening a pet grooming business is a big step and, unlike most businesses, introduces you to two tiers of clientele: your biped customers and your fluffy, quadruped clients. Clients who can walk and talk have an easier […]

Recurring Appointments, Setting Up today for tomorrow

Recurring Appointments, Setting Up today for tomorrow






Improve your staffing schedule or plan for longer days in advance with recurring appointments!   Acquiring a new customer takes a good deal of effort. You have to do a lot of advertising, marketing and online social networking until new prospects become customers. Converting that […]

The Power of Customer Reviews

The Power of Customer Reviews






The power of customer reviews in the pet grooming business!  As small children we learn the importance of what others think…in effect, schoolyard popularity is the first exposure to personal reviews. Fast forward to modern day business ownership and those reviews are even more important […]

Vaccination Requirements: What You Need to Know

Vaccination Requirements: What You Need to Know






Vaccination Requirements: What You Need to Know While I cannot think of too many blog topics that, at first blush, sound less exciting than vaccination requirements for your furry clientele, it is truly an important topic with which all groomers should be familiar. At GroomPro […]

At the End of the Day, It’s All About the Customer Experience

At the End of the Day, It’s All About the Customer Experience






Customer Experience – The Make or Break of your Grooming Business There is a long held belief in business that the customer is always right. Some may disagree, but, the truth is, whether the customer is right or wrong, if he/she is dissatisfied, it is […]

E-Receipts: Eco-friendly in more ways than one

E-Receipts: Eco-friendly in more ways than one






Save Trees, Use E-Receipts! I read a remarkable statistic this week. According to Will Hines, a Clinton Global Initiative University Commitment-Maker, more than 250 million gallons of oil, 10 million trees and 1 billion gallons of water are consumed annually in the creation of paper […]