Connect your online presence to GroomPro
Outbound Call Recording Available
This new feature for GroomProPOS unlocks another capability for the pet grooming industry. With outbound call recording, depending on state legality, you can record phone calls with potential and returning customers to better prepare yourself for the next call. This is a powerful tool to help make sure you are always putting your best foot forward.
Create Reminders for Contacts
Let us remember so you never forget! This brand new feature designed specifically for GroomProPOS allows you to create reminders for your contacts. Just like you need reminders in life, you need reminders in the pet grooming business! Never forget what you need to know again.
Phone Based Outbound Calling
Phone based outbound calling was designed with the pet grooming in mind. We know that you may prefer calling from your landline or cell phone, so we make sure to give you that option. This new feature allows you to route calls from your register to your preferred phone. Want to call a customer? Click the call button on your register's contact page and pick up the phone. Learn more about phone based calling here: https://www.punchey.com/resources/knowledge-base/phone-based-app-based-click-2-call/
Add Multiple Smart #s
Adding multiple smart numbers gives your business the versatility and flexibility it needs to thrive. This way, you can make and receive multiple calls from multiple numbers. This should massively ease your pet grooming processes and increasse your pet grooming. Just like everything we do, Punchey's new feature aims to optimize your business.
Choose Default Public Facing Smart Number
Stop losing customers and start pet grooming by making the most of your Smart Number! You can choose a default public facing Smart Number with GroomProPOS.
App Based Outbound Calling
The ability to reach customers from the touch a mouse will completely revolutionize how you do business and optimize your pet grooming processes. This feature, designed specially for GroomProPOS, allows you to call customers right from your register, similar to Skype. Now you can call a customer while looking at their profile, exploring reports, doing pet grooming, or anything else that you normally would. To learn more about app based outbound calling, check out our how-to: https://www.punchey.com/resources/knowledge-base/phone-based-app-based-click-2-call/
Quick Widget for new and existing customer logging
This is like callerID on steroids. If you have an inbound call to your business, your GroomProPOS app will light up with a link to bring you directly to the customers' new or existing profile. Never before has it been this easy to navigate your CRM software. The customer logging widget increases efficiency by making it easier to notate, schedule, and check out customers. To learn more about how this feature works "How To" article.
Inbound Call Logging
Use GroomProPOS to track calls generated to your business. Optionally, all callers can be prompted with a "this call may be recorded" message to record inbound calls while still ensuring you're pet grooming is compliant with any state laws. This provides a great tool for checking in on employee conversations with customers, and provides a point of reference to remember details from past conversations.
GroomProPOS has introduced the ability to create custom forms that integrate directly with your software. This allows for pet grooming customers to send forms from any url, for instance a page on your website or an iPad/tablet apps. No more wasting time manually entering information that customers write on paper before pet grooming appointments. Examples include website lead generation forms, on-site client intake forms, information requests. Drastically cut down on duplicate data entry by having all information digitized and sent through the same platform. Common form integrations include WuFoo, Survey Monkey, TypeForm, Google Forms, and JotForm.
Smart Number Routing
On vacation, changing locations, or want after hour calls to route elsewhere or a cell phone? Now the GroomPro Software allows editing of your destination number and switches call routing in real time. Never miss a pet grooming customer call or potential client with Smart Number editable routing.
Inbound Smart Number Porting
Want to auto log all inbound calls in your database? Now you can port your existing, publicly facing number to GroomPro and automatically record and sync all pet grooming calls with your cloud database. You're fully in control of your number, but now customers automatically show up making pet grooming scheduling and tracking a breeze.
Customizable SMS Appointment Reminders
SMS Text Message & Email Reminders for your pet grooming appointments! Using a smart templating language you can dynamically include customer first name, last name, appointment date and appointment time to craft a tailored message
See and manage all your customer communications in one spot. Where you're following up with prospects or managing existing client relationships you can now use GroomPro's message center to easily communicate with your contacts.
Company Wide Customer Texting
Customer love to text. Some millenials don't even know how to make a phone call ;) GroomPro now provides complete text and corporate SMS services integrated into your account. All texts come from your corporate phone #.
Get a Smart #
Minimize the data entry and ensure all communications are tracked in one spot. New Smart #'s from GroomPro sync inbound calls and automagically create contacts in your system when the call comes in.
Quick click contact additions
Fix form submission for New Contact from the header dropdown allows you to easily add a pet grooming customer to your GroomProPOS database.